Contact Us
Sales
Support
Customer Support
support@spoolfab.com
+1 780 434 4452
Online meetings also available
Emergency
support@spoolfab.com
+1 780 434 4452
Address
Mitre Software Corporation
402 Butchart Drive NW
Edmonton, AB
Canada
T6R 1P9
Frequently Asked Questions
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How do I order SpoolFab keys or drawings?
You can order online on the order page: spoolfab.com/order
We also have an article describing how to order more drawings if the process is unclear or you would like to order via another method (email / phone)
In what time zone do you provide support?
Our office is located in MDT (Mountain Time) which is UTC-6 / UTC-7
If you call outside of our availability, you will be prompted to leave a message and we will get back to you as soon as possible.
How are online meetings requested and performed?
To request an online meeting, send us an email to support@spoolfab.com noting that you would like to have an online meeting in regards to some process or issue to allow us to better assist you.
Most of our online meetings are done through software called GoToMeeting.