Contact Us

Support

Customer Support

Online meetings also available

Emergency

Address

Mitre Software Corporation
402 Butchart Drive NW
Edmonton, AB
Canada
T6R 1P9

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Frequently Asked Questions

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How do I order SpoolFab keys or drawings?

You can order online on the order page: spoolfab.com/order

We also have an article describing how to order more drawings if the process is unclear or you would like to order via another method (email / phone)

In what time zone do you provide support?

Our office is located in MT (Mountain Time) which is UTC-7.

If you call outside of our availability you will simply be prompted to leave a message and we will get back to you when we are available.

How are online meetings requested and performed?

To request an online meeting, send us an email to support@spoolfab.com noting that you would like to have an online meeting in regards to some process or issue to allow us to better assist you.

Most of our online meetings are done through software called GoToMeeting.